Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way an email order and delivery method and associated costs.
Multiple Product Orders
For multiple product orders, we will ship all products together. We rarely run out of stock as products are made to order. If your order includes an item that is out of stock then we will delay shipment until that item is restocked. This normally takes no more than 5 business days in addition to standard order processing times.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TWIGGY VINYL WALL ART reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Order Processing & Shipping Policy
Processing- Orders are processed in the order we receive them. Please allow up to 10 business days for production of prints and 15 working days for vinyls. Shipping- orders to local areas are shipped with our preferred courier. Orders to outlying areas may result in an additional cost. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive on an exact date. Consider any shipping or transit time offered to you by TWIGGY DECOR or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Refunds will not be given based on unsatisfactory shipping time. Absolutely no exceptions.
We only use interior safe vinyl produced by reputable manufacturers. The vinyl is not manufactured by us. We only do the designing, cutting, and preparation of art for our customers. There is the rare case that, when removed, the vinyl damages, peels, leaves residue, or some way affects your wall appearance. TWIGGY VINYL WALL ART assumes no liability for damage or defect to any form of surface including but not limited to: glass, wood, metal, plastic, stone, cement, paint, or flooring.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
To keep you informed about our latest offers, we may notify you of current promotions, specials, and new additions to the TWIGGY site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials, and new additions to the TWIGGY site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Our vinyl wall decals stick to most smooth, clean, and flat surfaces including painted drywall, glass, and mirror. We cannot guarantee that our decals will stick to surfaces that are highly textured or painted with certain water based (porous) paints and/or matte finishes. User discretion is advised.
If the customer damages a portion of their decal during installation, we will replace the damaged portion free of charge and the customer will be responsible for a R50.00 shipping fee. In the case that the customer damages the entire wall decal then please contact us. Discounted replacements can be authorized at our discretion.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged or not.
Refunds will not be given based on unsatisfactory shipping time. Refunds will not be given If a product is damaged or lost in transit, however, we will gladly replace the product. Once payment is received for an order the vinyl is produced to the customers specifications and refunds will not be given for cancelled orders.
The offering on this website is available to South African clients only.
Twiggy Decor shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Card acquiring and security
Card transactions will be acquired for Twiggy Decor via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
We accept the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e., the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Upon order confirmation your credit card will be billed immediately.
Customer details separate from card details
Twigggy Decor stores customer details not card details. As the clients card details are entered on PayGate’s secure site. For more detail on PayGate refer towww.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Twiggy Decor takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Twiggy Decor its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Twiggy Decor may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of TWIGGY VINYL WALL ART. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.
This website is run by Twiggy Decor (Pty) Ltd based in South Africa trading with registration number 1977/000537/07 and Director V. Meagher .